At New Elite Shop you can make your purchases safely through the following payment methods: Paypal, Bank Card, Bank Transfer and Bizum.
The Customer agrees to pay at the time the order is placed if they have selected Paypal, Credit or Debit Card as the payment method. For payments by bank transfer, orders are sent when the transfer is reflected in our bank account. We guarantee that each of the transactions carried out in neweliteshop.es is 100% secure.
All operations that involve the transmission of personal or banking data are carried out using a secure environment. New Elite Shop uses a server based on standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network.
Likewise, the data on your credit card are not registered in any database, but go directly to the POS (Point of Sale Terminal of the Bank).
Your order details will be printable once the order has been placed. In addition, a copy of the same will be sent to the Customer's email address. The Client must notify any undue or fraudulent charge on the card used for purchases, by e-mail or by telephone, in the shortest possible time so that neweliteshop.es staff can carry out the appropriate procedures.
SHIPMENTS IN SPAIN
We make free shipments to Spain Peninsula and the Balearic Islands within a period of 24-72 hours from the moment the shipment is made. Returns will be free only in case of making a product change. In any other case, the costs of returning the order will be borne by the buyer.
SHIPMENTS TO EUROPE
We ship to Italy, France, Germany, Portugal, Greece, Poland and the United Kingdom. The cost of the shipments will be detailed at the time of the purchase process when the country to which the shipment is to be made is indicated. The cost of the return will be borne by the buyer at all times.
TYPES OF SHIPMENTS AND DELIVERY TIMES
For products in stock, once the shipment has been made, the transit time from our warehouses to your address is 24 -72 hours.
In the event that your cart contains more than one item with different delivery times, the items will be shipped based on their availability.
For more information, contact us through our available telephone numbers: 958 264 704 (Plaza de Gracia), 958 372 040 (Pickups) or via e-mail at hola@neweliteshop.es
Merchandise deliveries are not made on Saturdays or Sundays, so the deadlines are not including those days. Likewise, national or local holidays in the delivery area or in our town may also cause delays in deadlines.
Orders received after 4:00 p.m. or on holidays will be processed the first following business day. If for any reason, there is a delay in the shipment, we will notify you of the estimated delivery time.
The client always has the possibility of canceling the order for exceeding the delivery deadlines and automatically proceeding with the payment of his purchase. You must contact us to cancel the order through the previously specified channels.
Once the package with your order leaves our facilities, you must contact the transport company for any change or clarification you require regarding your shipment, so we expedite all incidents that may occur and you will receive your package correctly in the shortest time. possible.
It is not possible to specify the exact time of delivery, in the same way that the courier company will not necessarily contact you (it is totally voluntary) before the first delivery attempt.
If there is any error or incident in the order received, the customer must contact us and we will inform them of the best way to solve the error at no cost to them. You must notify the error in the product received within the first 48 hours from the receipt of the package.
If the order has left our facilities and the client wishes to cancel it before receipt, the latter must bear the costs, they will not be returned under any circumstances. This is also applicable for shipments where the delivery of the order is delayed, since once the order leaves our facilities, the service is already being provided and the transport company charges us the amount of transport.
SERVICE AVAILABILITY
99% of our products are available in stock for immediate shipment to our customers, unless we run out of stock of said product in our warehouses, and therefore the shipment is delayed a few days while it is sent to us from the factory.
In the event that the supplier had the product under manufacture, the delivery time could be up to 1 or 2 months. All this will be reported to customer via email or phone.
SPECIAL CONDITIONS
If the client provides us with an incorrect or incomplete shipping address, this fact produces a return by the transport agency and causes expenses. These expenses will be borne by the customer and will be subtracted from the amount to be paid (in case the customer does not want the shipment) or will be paid additionally, since the company is not the author of the return.
The shipping costs for the surcharge that the agency charges us for having to relocate the package is equivalent to the shipping cost for orders of less than €50 and an additional €5.